Your Privacy isOur Priority
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data in our e-voting platform.
Exapolls ("we," "our," or "us") operates the exapolls.com website and e-voting platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
We respect your privacy and are committed to protecting it through our compliance with this policy. By using our Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Contact details (name, email, phone number) when you create an account
- Payment information processed through secure payment gateways
- Voting history and preferences for event participation
- Device information and IP addresses for security purposes
Event Data
- Nominee information provided by event organizers
- Vote counts and transaction records
- Event results and analytics data
- Participant engagement metrics
How We Use Your Information
Service Provision
- Process votes and maintain voting integrity
- Facilitate secure payment transactions
- Provide real-time results and analytics
- Communicate important service updates
Improvement & Analytics
- Enhance platform security and performance
- Develop new features and services
- Analyze usage patterns to improve user experience
- Conduct research on voting trends (anonymized)
Data Security
Protection Measures
- Bank-level encryption for all data in transit and at rest
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Secure payment processing compliant with PCI DSS standards
Data Retention
- Vote records: Retained for 7 years for audit purposes
- Personal data: Retained while account is active
- Payment information: Encrypted and tokenized
- Analytics data: Anonymized after 2 years
Data Sharing & Disclosure
Third-Party Services
- Payment processors (Hubtel, mobile money providers)
- Cloud infrastructure providers (AWS, Google Cloud)
- SMS and communication services
- Analytics and monitoring tools
Legal Requirements
- When required by law or legal process
- To protect our rights, privacy, safety, or property
- In connection with the sale or transfer of our business
- To prevent fraud or security issues
Your Rights & Choices
Access & Control
- Access and download your personal data
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Opt-out of marketing communications
Privacy Settings
- Control email notification preferences
- Manage data sharing preferences
- Request data portability
- Object to certain data processing
Contact & Complaints
Contact Information
- Email: privacy@exapolls.com
- Phone: +233 555 539 152
- Address: Xtottel Ltd., 4R59+MW, Akatsi, Ghana
- Data Protection Officer: dpo@exapolls.com
Complaint Resolution
- We respond to all inquiries within 48 hours
- Escalate to Data Protection Commission if unresolved
- Provide transparent resolution processes
- Regularly update our privacy practices
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.